Terms of Service

Last Updated: September 9, 2026

Welcome to Oak S Ivy. These Terms of Service govern your use of our website and your purchase of products from Oak S Ivy. By accessing or using our website, you agree to these Terms.

1. About Oak S Ivy

Oak S Ivy is an online retail store offering a variety of products to customers.

Business Name: Oak S Ivy
Website: [Your Website URL]
Email: [Your Customer Support Email]
Business Address: [Your Business Address]
Customer Support: [Your Phone Number, if applicable]

2. Use of Our Website

By using our website, you agree to:

• Provide accurate and complete information when placing an order.

• Use the website only for lawful purposes.

• Not attempt to interfere with or damage the website or its systems.

• Not use our website to engage in fraudulent or unauthorized activities.

We reserve the right to refuse or cancel orders where we reasonably suspect fraudulent, abusive, or unauthorized activity.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate.

However, colors and appearance may vary slightly depending on your device or screen settings.

We reserve the right to correct errors, update product information, or modify product availability at any time.

4. Prices and Payments

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may change without prior notice. Any applicable taxes, shipping charges, or other fees will be displayed during checkout where applicable.

We accept the payment methods displayed on our website at the time of purchase.

An order is considered confirmed only after successful payment authorization or confirmation through the applicable payment method.

5. Order Acceptance and Cancellation

After placing an order, you will receive an order confirmation through the contact information provided by you.

Receiving an order confirmation does not necessarily guarantee fulfillment. We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability.

• Incorrect pricing or product information.

• Suspected fraudulent activity.

• Incorrect or incomplete customer information.

• Delivery restrictions.

• Other circumstances beyond our reasonable control.

If we cancel an order for which payment has already been received, the applicable amount will be refunded through the appropriate payment method.

6. Shipping and Delivery

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times may vary depending on the customer's location, courier availability, weather, public holidays, logistics disruptions, or other circumstances beyond our control.

Once an order has been handed over to the delivery partner, delays caused by the courier or other external circumstances may be outside our control.

Customers are responsible for providing a correct and complete delivery address and contact information.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy published on the website.

Before returning a product, customers should contact our customer support team and follow the applicable return instructions.

Products may be eligible for return only when they meet the conditions specified in our Return & Refund Policy.

Refunds, where approved, will be processed using the applicable payment method and within the timeframe stated in our refund policy.

8. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from the product you ordered, please contact us as soon as reasonably possible after delivery.

We may request photographs, videos, order details, or other information necessary to verify the issue and determine the appropriate resolution.

Depending on the circumstances and our applicable policies, we may provide a replacement, refund, or another appropriate resolution.

9. Intellectual Property

All content on the Oak S Ivy website, including logos, text, graphics, photographs, product descriptions, designs, and other materials, is owned by or licensed to Oak S Ivy unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or commercially exploit our website content without prior written permission.

10. Third-Party Services

Our website may use third-party services such as payment processors, delivery providers, analytics services, advertising platforms, or other service providers.

Your use of certain services may also be subject to the terms and policies of those third parties.

Oak S Ivy is not responsible for interruptions or failures caused by third-party services that are outside our reasonable control.

11. Limitation of Liability

To the extent permitted by applicable law, Oak S Ivy will not be responsible for losses arising from circumstances beyond our reasonable control, including delivery delays, technical interruptions, website outages, or third-party service failures.

Nothing in these Terms is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect information provided by customers.

13. Changes to These Terms

We may update these Terms of Service from time to time.

Any updated version will be posted on this page with the revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

14. Governing Law

These Terms shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the appropriate courts or authorities as applicable under Indian law.

15. Customer Support and Grievances

For questions, complaints, or concerns regarding an order or our services, please contact:

Oak S Ivy Customer Support
Email: [Your Customer Support Email]
Phone: [Your Phone Number, if applicable]
Address: [Your Business Address]

We will make reasonable efforts to address customer complaints and grievances within the applicable legal requirements.

16. Contact Us

If you have any questions about these Terms of Service, please contact us:

Oak S Ivy
Email: [Your Customer Support Email]
Website: [Your Website URL]
Address: [Your Business Address]