Shipping Policy

Last Updated: September 9, 2026

Thank you for shopping with Oak S Ivy. We aim to make your shopping experience simple and reliable. This Shipping Policy explains how orders are processed and delivered.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on weekends or public holidays may be processed on the next business day.

During periods of high order volume, sales, or circumstances beyond our control, processing may take additional time.

2. Delivery Time

Once your order has been dispatched, delivery generally takes approximately 3–7 business days, depending on your location and the availability of courier services.

Remote or difficult-to-reach locations may require additional delivery time.

Delivery estimates are approximate and are not guaranteed.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

Oak S Ivy may offer free shipping or promotional shipping rates on selected products or during specific promotional periods.

4. Tracking Your Order

Once your order has been dispatched, we may provide tracking information through the email address or phone number provided during checkout.

Tracking information may take some time to become active after the shipment is handed over to the delivery partner.

5. Delivery Delays

While we work with delivery partners to ensure timely delivery, Oak S Ivy cannot guarantee delivery dates.

Delays may occur due to:

• Weather conditions

• Public holidays

• Courier or logistics disruptions

• Incorrect or incomplete addresses

• High order volumes

• Remote delivery locations

• Events beyond our reasonable control

We appreciate your patience in such circumstances.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

If an incorrect or incomplete address is provided, delivery may be delayed or the order may be returned to the sender.

Additional shipping charges may apply if a shipment needs to be re-dispatched because of incorrect information provided by the customer.

7. Failed Delivery Attempts

Our delivery partner may make multiple delivery attempts.

If an order cannot be delivered because the customer is unavailable, refuses delivery, or cannot be contacted, the shipment may be returned to the sender.

For prepaid orders, any refund in such circumstances will be handled according to our Return & Refund Policy and applicable conditions.

8. Damaged Packages

If your package appears significantly damaged when delivered, please contact Oak S Ivy customer support as soon as possible.

We may request photographs or other information to investigate the issue with the delivery partner.

9. Contact Us

For questions regarding shipping or your order, please contact:

Oak S Ivy
Email: [Your Customer Support Email]
Phone: [Your Phone Number, if applicable]
Address: [Your Business Address]